Terms & Conditions

1. Introduction

Last Updated 24/08/2023
By using our services and website you agree to these terms and conditions. For any enquiries contact marcel@cwhost.co.uk
Throughout this document we may refer to CWHost as “we” “us” “our” “ourselves” and we may refer to you as the client as “you” “yourself”.

2. Payment

All deposits are non refundable. Deposit amounts will be agreed upon by the client and CWHost. The full deposit amount is requiered to be paid before any work is started.
Payments are to be recieved though Strip or Bank Transfer via the customer portal.
Invoices will be created for every payment that is required and please ask if you have any questions about any charges before making a payment. Invoices that are late will incure interest.

3. Refunds

Refunds will be deliberated on a case-by-case basis depending on how much work has been completed. No refunds will be issues after the work has been completed and/or a service has been delivered.
Refunds will be issued if: CWHost is unable to complete an order and all other options have been exhausted; A service has been wrongly charged by CWHost.
Deposits are non-refundable.

4. Charges

Charges for our services start at:

Website Developtment - £765.95
Website Development Addons:
- Express Delivery - £49.95
- Website Management - £29.95 p/m
- Website Hosting - £5 p/m
- Domain Name - £10 p/y

Website Management - £29.95 p/m
Website Hosting - £5 p/m

5. Termination

By failing to comply with any of the terms & conditions or failing to pay outstanding fees, CWHost reserves the right to terminate or suspend your website and any services.
CWHost reserves the right to change, suspend, or terminate any of the services that we provide at our sole discretion and without notice.
Upon termination, CWHost has the right to delete all files, data or information associated with the terminated services.

6. Website Development

One Time Payments

A website development project is a one-time payment and does not come standard with web hosting or web management. Web Hosting and Web Management services are available on request by the customer at an extra monthly cost.
A web development project can take anywhere from 2-3 months depending on how much time we are able to dedicate towards the project.

7. Website Management

Subscription Based Service

The web management package is monthly subscription service in which we manage and update your website for you. In order to do this you are required to give us editorial access to the back end of your website as well as the content and instructions on what you would like changing. Major reworks, theme changes and “big” changed to the website will be charged as an extra.

8. Website Hosting

Subscription Based Service

CWHost utilises FyFe Web LTD. for all of our web hosting. Web Hosting packages are only available as an addon service and is not standalone. Your website will be hosted and maintained by our team on our server which has a 99.9% uptime guarantee. You hold the right to the copyright material on the website and need to ensure that you are compliant with all laws and regulations. If you wish to end your service, all of your web data will be removed within 5 working days.

9. Domain Names

Domain names can be purchased by CWHost on your behalf or you may purchase your own domain name. If you choose to purchase your own domain then you will be required to change the name servers to point to our server - our support team will assist with this. Domains purchased by us will have your contact information attached and can be transferred to yourself or a different registrar at any time (this may incur a fee from your new host).